Last updated: 30 September 2025
This Privacy Policy explains how Pictora s.r.o. (Reg. No. 23585404), Tyršova 1838/14, Nové Město, 12000 Praha 2, Czech Republic (“Perfect Essay,” “we,” “us,” “our”) collects, uses, shares, and protects personal data when you visit or use perfect-essay.com (the “Website”) and related services (the “Services”).
If you do not agree with this Policy, please do not use the Website.
1. Who we are & scope
- Controller: Pictora s.r.o., Tyršova 1838/14, Nové Město, 12000 Praha 2, Czech Republic.
- Contact: info@perfect-essay.com
- Territory served: Our Services are intended for users in the Czech Republic.
- Age requirement: The Services are for adults (18+) only. We do not knowingly process data of individuals under 18.
2. Data we collect
2.1 Information you provide
- Contact & account: name, email address, password, communication preferences.
- Orders & billing: billing details and payment confirmations (we do not store full card numbers).
- Payout/KYC for Authors (if applicable): bank/wallet identifiers (e.g., IBAN, SWIFT), and—only where legally required—identity documents and/or proof of address for AML/KYC checks.
- Support & communications: messages you send us, and related metadata.
2.2 Information collected automatically
- Technical & usage: IP address, device and browser data, pages viewed, time on page, clicks/scrolls, referrer URLs, and error logs.
- Cookies & similar tech: see Section 3.
3. Cookies & analytics
We use cookies to run the site and improve performance.
- Essential cookies operate core features (security, session, preferences).
- Analytics cookies help us understand aggregate usage (e.g., GA4 with IP-anonymisation).
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Marketing cookies (optional): If we deploy marketing/advertising tools in the future, we will request consent before setting any non-essential cookies. In the EU (including CZ), non-essential cookies are set only after consent via our cookie banner.
You can manage cookies in your browser at any time. Some features may not work without essential cookies.
4. How we use personal data
We process data to:
- Provide & operate the Services: create/manage accounts, process orders, enable lawful payouts to eligible Authors, and maintain site functionality.
- Support & communicate: answer requests, send service notices (security, changes, receipts).
- Improve & secure: monitor performance, diagnose issues, prevent fraud/abuse.
- Legal & compliance: meet accounting, tax, AML/KYC, and other statutory duties.
Legal bases (GDPR): contract performance, legitimate interests (service operation, security, improvement), legal obligation (e.g., AML/KYC, accounting), and consent (for non-essential cookies/marketing where used).
5. Sharing your data
We do not sell or rent personal data. We share it only when necessary:
- Processors: trusted providers for hosting, payments, payouts/banking, identity verification (AML/KYC), email/CRM, and analytics—bound by contracts and confidentiality.
- Legal: regulators, courts, or law-enforcement when required by law.
- Corporate events: in a merger/transfer, your data may move under equivalent protections and you will be informed where required.
6. International transfers
We primarily process data in the EU/EEA. If a processor stores/handles data outside the EEA, we use lawful safeguards (e.g., EU Standard Contractual Clauses or an adequacy decision) to protect your information.
7. Data security
We apply industry-standard measures, including TLS encryption in transit, access controls (least-privilege), secure infrastructure, and regular monitoring. No online service can be 100% secure—please protect your account with a strong, unique password.
8. Retention
We keep personal data only as long as needed for the purposes above, including:
- Accounts & orders: for the life of the account and as required by Czech accounting/tax law.
- KYC/AML records (Authors): for the period required by applicable law/regulations.
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Support logs/analytics: for reasonable operational periods.
After retention expires, data are securely deleted or anonymised.
9. Your rights
Under the GDPR, you may:
- Access your data,
- Rectify inaccuracies,
- Erase data (where applicable),
- Restrict or object to certain processing,
- Port data to another provider,
- Withdraw consent (where processing is based on consent).
To exercise your rights, email us at info@perfect-essay.com. We respond within one month (GDPR).
You can also lodge a complaint with the Czech Data Protection Authority (ÚOOÚ) or with your local EEA supervisory authority.
10. Children’s data
We do not knowingly collect data from individuals under 18. If you believe a minor has provided data, contact info@perfect-essay.com and we will delete it.
11. External links
Our Website may contain links to third-party sites. Their privacy practices are not under our control. Please review their policies before providing personal data.
12. Updates to this Policy
We may update this Policy from time to time (for legal, technical, or operational reasons). The latest version will always appear here with the "Last updated" at the top. Material changes may also be communicated in-app or by email.
13. Contact
Pictora s.r.o.
Reg. No. 23585404
Tyršova 1838/14, Nové Město, 12000 Praha 2, Czech Republic
info@perfect-essay.com